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Abirami
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CPaaS uses communication APIs (application programming interface) to connect existing applications and software. Let’s understand that a little further, shall we?
In simple words, an API is a type of code that requests, sends, and receives information between servers.
Businesses can decide which CPaaS APIs to use and how to use them. Since they are highly customizable, different businesses use them for different kinds of purposes.
As an example, an airline might use CPaaS technology to add an SMS service to notify passengers about any last-minute changes. On the other hand, an online store could use CPaaS to add a “call now” button to their website, letting shoppers instantly connect with customer support.
In simple words, an API is a type of code that requests, sends, and receives information between servers.
Businesses can decide which CPaaS APIs to use and how to use them. Since they are highly customizable, different businesses use them for different kinds of purposes.
As an example, an airline might use CPaaS technology to add an SMS service to notify passengers about any last-minute changes. On the other hand, an online store could use CPaaS to add a “call now” button to their website, letting shoppers instantly connect with customer support.
